How long will my order take?
Most orders will be processed within 5-9 business days of your purchase. After it's shipped out, average delivery times are 3-10 business days, depending on your location. There may be some delays when there is a sudden, large influx of orders. If it's an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.
Why hasn’t my order shipped out in the standard time?
There may be some delays when there is a sudden, large influx of orders. Also, be sure to double-check the product description -- was your purchase for a pre-order? Some of our top designs sell out faster than we can make them, so this can add a few days to your order's processing time.
Why hasn’t my tracking information updated?
Some shipping providers don't offer real-time tracking information -- they might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.
Do you ship worldwide?
We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: Benin, Bermuda, French Southern Territories, Heard Island and McDonald Islands, South Georgia And The South Sandwich Islands, Turkmenistan, Turks and Caicos Islands, Saint-Barthélemy, American Samoa, Aland Islands, Burundi, Bolivia, Dutch Caribbean, Bouvet Island, Coco Island, Congo, Cote d'Ivoire, Island, Cameroon, Christmas Island, Domingo, Western Sahara, Eritrea, Jersey, Cayman Islands, Saint Lucia, Lesotho, Libya, Monaco, Marshall Islands, Northern Mariana, Mauritania, Malawi, British Isles (English),Saint Kitts and Nevis, British Isles (US),Western Samoa, Mayotte, Yugoslavia, Zambia, Zaire, China Hong Kong, Cube, Iran, North Korea, Sudan, Syria, Ukraine.
I accidentally put the wrong shipping address on my order after , what should I do?
We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.
I'm an international customer. Does the price include customs fees/import taxes?
No, our shop will help consumers bear the tariff.
How do I know if my package has shipped and is on its way?
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
Have your tracking number? Check the status of your shipment HERE.
Why is my order unfulfilled?
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
Package is in my country but tracking hasn’t updated.
It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your tracking number.
If 30 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 30st business day.
Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address.
Are there any known delivery delays in my area?
We also recommend visiting the website for your local post office for delays specific to your city!
Please note, cecelins not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
Where is our shop located?
We are located in Hongkong. All the items will be shipped out from Hongkong.
We have more than a thousand employees and sell more than 20 kinds of products, such as clothes, shoes, necklaces, commemorative coins and so on. We have several factories of our own, and thousands of suppliers in China also cooperate with us. We also have our own quality inspection department to ensure that consumers receive our high quality products!
Besides, we have a large customer base coming from America, Europe, Australia, Africa, etc. If you come to China, welcome to visit our company!