How can I get in touch with your customer service team?

For customer service inquiries only, please click HERE or email to service@racomc.com.


I emailed your customer service team.When should I expect a response?

We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

In addition, our working hours are Mon-Sat 09: 00-18: 00 (UTC / GMT + 08: 00)