How to track my order？
Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.
If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.
How do I know what my order number is?
If you have registered an account on our website, you can log in to your account directly to check. You can also provide us with your bill number and transaction number so that we can check for you.
How can I view my order status without an account?
Unfortunately, you must be logged in to an account when placing your order to be able to view the status of your order. Not to worry, though! All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order.
I am missing item(s) in my order.
Maybe your order is divided into several packages and delivered separately. If you are still worried about the status of your package, please contact our customer service team, click here!
How do I cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.
I placed an order but never received a confirmation email.
If you do not receive an email from cecelins within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, log into your cecelins account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by clicking HERE.
Can I modify my order after I’ve placed it?
It depends on the situation. But we still suggest, try it, maybe we can modify it for you. But if we can’t modify it, do n’t be disappointed. Because there is a simple return policy.
If you want to modify the order, click HERE.
I received a package(item), but it wasn’t my order(item).
We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number and pictures of the following: a picture of the products you did receive and their sku. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!
I received broken item(s) in my order.
Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team HERE within 14 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you asap!
Do you combine orders?
Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.